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Symposium Registration — September 28–30, 2026



Optional Pre-Conference Workshops — Monday, September 28, 2026

Arrive early and take advantage of our highly interactive, limited-capacity pre-conference workshops. These focused sessions offer deeper learning, practical tools, and meaningful peer dialogue before the main conference begins.

Attendees may select one workshop per time block. Space is limited and available on a first-come basis.

Full session descriptions coming soon.

  • Building Loving Systems: Practical Leadership Tools to Transform Patient Experience

  • Deep Dive into Leapfrog’s Hospital Survey


  • The Invisible Co-Author: Preserving Trust, Safety, and Human Connection in the Age of AI

  • Building the Workforce Behind Better Patient Experience



Note: Many larger systems filter important conference email messages. It may be beneficial to include a personal or alternate email address to ensure messages are received.





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We understand that schedules shift and unexpected circumstances arise. If you are unable to attend, please notify us in writing as soon as possible.

Cancellations received on or before August 14, 2026 will receive a full refund, less a $200 administrative fee.

Cancellations received between August 15 and September 14, 2026 will receive a credit voucher for the full paid amount, valid for any future ICD conference within 12 months.

Because of contractual commitments and advance planning, we are unable to offer refunds or credits for cancellations received on or after September 15, 2026.

If you are unable to attend, you are welcome to send a colleague in your place at no additional cost. Substitutions may be made at any time.

Our goal is to support your participation in a way that feels fair while honoring the commitments required to bring this community together.

Program content and speakers are subject to change.


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